PrivacyPolicy

We at Elated Consulting Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, registered in England with company number 11986757 ("we", "our" or "us") want to make sure all the personal information we have collected about you is safe and secure, whether we collect it through our website at https://elated.consulting or in the course of providing our services.

Please review this Privacy Policy and our Terms & Conditions carefully. This policy sets out how Elated Consulting uses and protects any information you give on this website. Should we ask you to provide information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

Data controller

Elated Consulting Ltd is a data controller. This means we are responsible for deciding how we hold and use personal information about you. Depending on how you use our website and services, we may collect the following information:

• Name;
• Email address;
• Contact number;
• Company or organisation name;
• Postal address (for example, when provided with an order or on your account);
• Account credentials (your password is stored only in securely hashed form);
• The content of enquiries, form submissions and support requests you send us;
• Order and transaction details, where you purchase from us;
• Technical information collected automatically, such as your IP address, browser and device type; and
• Email engagement information, such as whether a service email we sent you was delivered or opened.

How we collect information

We obtain information about you in a number of ways: when you contact us via our contact form, create an account, submit a support request, sign up to receive emails from us, or purchase services or products through the Site. Some technical information is collected automatically when you browse, as described in our Cookie Policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular:

• To respond to your enquiries and provide the information or services you have requested;
• To operate your account, deliver support and administer any purchases;
• To send you service communications, such as order confirmations and account emails; and
• To send you marketing communications, only where you have opted in.

We will only use your personal information when the law allows us to. Most commonly: where we need to perform a contract with you; where we need to comply with a legal obligation; where you have given consent; or where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Data security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment transactions are processed by Stripe. Your card details are provided directly to Stripe and are never stored on our systems. Transactions are processed in line with Stripe's own privacy policy.

Although we will do our best to protect your personal data, no transmission over the internet can be guaranteed as fully secure, and any transmission is at your own risk. If you have any concerns that your personal information has been put at risk, please get in touch straight away.

How we use cookies

We use a small number of cookies and similar technologies, primarily to keep you signed in securely and to remember choices you make on the site. Full details of what we use and how to control it are in our Cookie Policy.

Marketing

If you have given us consent by checking the relevant boxes, we will send you marketing messages by email about our latest news, services, offers and updates.

Anyone who consents to receiving marketing emails will always have the option to unsubscribe at any point via a link at the bottom of every email they receive. People enquiring online via contact or enquiry forms are not automatically added to our marketing database and will not be sent unsolicited email marketing without first being asked if they would like to opt in.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website. We recommend that you review the privacy policies of every website that collects personally identifiable information from you. This Privacy Policy applies only to this website.

Sharing your information

We will never sell your data to any third party. We share your data only with the following categories of providers, as an essential part of being able to provide our services to you:

• Infrastructure providers, such as the companies that host our website, database and email delivery, who are required to provide reasonable security for personal information and to use it only on our behalf;
• Our payment processor, Stripe, for transactions you make through the Site;
• Law enforcement and fraud prevention agencies, where we are required to do so; and
• Companies approved by you.

We may provide third parties with aggregated and anonymised information and analytics about our customers that does not identify you.

Children's privacy

We do not knowingly collect any personally identifiable information from children under the age of thirteen years. This website is directed at persons who are at least thirteen years of age. If a parent or guardian is made aware that a child under the age of thirteen has provided us with personal information through any point of contact, please contact us and we will delete the information about the child referenced from our records.

Your rights

You have the following rights:

• To be informed about how we use your personal data;
• To update your personal data;
• To change your mind and ask us to stop using your information;
• To ask us to delete your personal data, although there may be circumstances where we are legally entitled or required to retain it;
• To get a copy of your personal data;
• To object to the processing of your data and have it restricted, although there may be circumstances where we are legally entitled to refuse that request; and
• To make a complaint to the Information Commissioner's Office (ico.org.uk) if you think that any of your rights have been infringed by us.

Access to information

You have the right to make a written request for a copy of the personal data that we keep about you. If you would like to know what personal information we hold, or would like us to correct any of the details we hold about you, please contact us and we will do our very best to get back to you as soon as possible.

We may ask you to enclose proof of your identity, such as a copy of your passport or driving licence, and to give us enough information so we can identify the personal information you have asked to see or have corrected.

How long will we use your information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, and the applicable legal requirements.

Changes to this Privacy Policy

We reserve the right to update, modify or change this Privacy Policy at any time. Any such changes will be posted here. If you continue to use our services after we have changed this Privacy Policy, you thereby consent to be bound by any such changes.

Contact us

If you have any questions about this Privacy Policy, you can email us at ec@elated.consulting or use the contact form on our Site.